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Clean Cravings Kitchen (Ketolibriyum) logo

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FAQs

FAQs

Due to food safety regulations, we do not accept the return of product, materials or packaging. If you need a refund please see our returns and exchanges policy. Almost none! Remove any dips or fresh vegetables, and simply heat your meal either in th

Are you a subscription service?

We do offer subscription services for our meal packages only at this time. They are optional and offer a additional savings.

How much preparation is required?

Almost none! Remove any dips or fresh vegetables, and simply heat your meal either in the microwave or transfer to oven-proof or stove top cooking pans and reheat to reach an internal temperature of 165°F. Plate your meal and enjoy!

How do I reheat my food?

All meals can be reheated either in the microwave or the oven/toaster oven. To reheat in microwave, remove plastic cover & any sauce containers, and microwave for 2 – 4 minutes. For the oven, preheat oven to 375° F, transfer food to oven proof contai

My favourite meal came off the menu. Will it be back?

Our menu rotates almost every week! New meals are added weekly, and meals that have been on the menu longer are rotated off. All our best selling meals come back on the menu. Some menu items are seasonal and come back each season. We would love to he

Discounts and Promotions

There are many ways to save with us! Firstly, our subscriptions are a great way to save. When you subscribe, you will recieve a weekly savings. The more meals you buy, the more you will save. We also have a great rewards program where you can earn ca

Gift Cards

If you purchased a gift card, it will be emailed to you directly. Please ensure to check your junk folder as well as your regular email folder. From there, you can apply the gift card number at the final stage of checkout when placing your order. Ple

Disposing of the Ice Packs

Our Gel Packs are filled with a non-toxic mix of gel and water. The gel is considered non-toxic and food safe. If a gel back leaks, you can simply wash it off the packaging or your hands. You can drain the gel packs in a kitchen sink or down the toil

Recycling Our Packaging

All our regular sized meals come in a white container that can be recycled. The seal/film is disposable. If you receive delivery, the silver pouches aren't recyclable but the fiber insulation can be recycled. Baked-goods come in plastic containers th

Fridge / Shelf Life of Food

Please note that our meals were packaged with an integrated packaging system that allows our shelf life dates to be extended. Each meal package will list a “freeze before” date, which will indicate when you should move the meal from refrigeration to

Yum Rewards

Our rewards program is a great way to help you earn money back on your orders. To access your rewards, log into your account with us here first! To sign up go to our website and Register An Account under the person icon. Then you can log into your ac